Feedback from CQC Surveys.  A number of surveys were returned to the Care Quality Commission from people who use VersaCare, including relatives, care staff, and a care manager.  ....And a few from our own letters (on file in our offices)      "Your carers are an absolute treasure. I have no hesitation in recommending you to anyone"     "I have been delighted with the level of care, both on a practical and emotional level"     "Your carer is a gem in a sometimes bleak world"     "Thanks to your excellent service, I was able to go on holiday and not worry about Mum for the first time in years"     "Their clients have been very happy with the service provided from the start. There is good communication between service providers, clients, advocates and social services when needed."     "VersaCare always listen to me about my needs and opinions."     "They are always courteous and friendly, they provide me with carers who they know will suit me."     "They are able to liaise closely with the agency, the agency works hard to put the right support in place and the agency works hard to modify and update care plans as needed."   "They had no complaints about the agency, if there was a problem the agency would rectify it as soon as possible."     "VersaCare do a good job and provide caring people."     "The agency is up to date with all of my training. They visit or call me to check that everything is alright, they provide everything I need."     "The agency visits people when there is a need. The agency should continue to train carers in new skills so that they can offer better care to people." 0207 1016358 info@versacare.co.uk Head Office 2 Church Path Coulsdon Surrey CR5 1HA Branch Office Aldeburgh Suffolk